Terms of use

Last updated 25 October 2026. These terms apply when you use vivia.health or the Vivia contraception service.

Who we are

Vivia is a trading name of Icon Pharmacy Ltd, which owns Icon Pharmacy, a GPhC registered pharmacy that provides NHS services.

• Pharmacy: Icon Pharmacy, 155 Manford Way, Chigwell, Essex, IG7 4DN
• GPhC registered pharmacy number: 1031045. Check our registration
• Superintendent pharmacist: Vaibhav Shah, GPhC registration 2082703. Check his registration
• Company: Icon Pharmacy Ltd, registered in England and Wales, company number 12087145, registered office 10 Michleham Down, Woodside Park, London, N12 7JN
• VAT number: GB 438 5822 68
• Contact: hello@vivia.health. We reply Monday to Friday, 9am to 6pm

The service

Vivia provides the NHS Pharmacy Contraception Service: the morning after pill, and starting or continuing the contraceptive pill. The consultation, the medicine and the delivery are free.

Who can use it

You can use Vivia if you are:

• 18 or over
• in England at the time of your consultation
• able to receive a parcel at an address in England

You don't need to be registered with a GP. Consultations are in English. If you're under 18, we can't help, but a pharmacy, GP or sexual health clinic near you can.

How it works

1. You fill in a short form on our website.
2. A pharmacist or pharmacy technician phones you from our pharmacy. We email you first so you know it's us.
3. They ask about your health and, for the morning after pill, when you had unprotected sex.
4. If a medicine is suitable and safe for you, we supply it under the NHS rules for this service and post it to you.

We never supply medicine on the form alone. The person who will take the medicine must be on the call, and we can't supply it for anyone else. Whether to supply, and which medicine, is a clinical decision for the person on the call. If the service isn't right for you, we'll tell you why and where else you can get help.

What we ask of you

• Answer our questions honestly and fully. Your safety depends on it.
• Tell us about any medicines you take and any health conditions you have.
• Keep your phone nearby after you send the form. If we can't reach you after 3 tries, we'll email you, but we can't supply without a call.
• Read the leaflet in your parcel and follow its instructions.

Opening hours

We take calls Monday to Friday, 9am to 6pm, except bank holidays. If you send the form at any other time, we'll call you from 9am on the next working day.

Delivery

• We post medicines in plain packaging by Royal Mail Tracked 24, to addresses in England only.
• Orders approved before 3pm on a working day are usually posted the same day. Royal Mail aims to deliver Tracked 24 the next working day, but this isn't guaranteed.
• We'll email you a tracking link.
• For the morning after pill, timing matters. If we think posting would be too slow, we'll tell you on the call before we send anything, so you can decide what to do.
• If your parcel hasn't arrived when expected, contact us straight away.

Cancelling

You can cancel at any time before your medicine is posted by emailing us or telling us on the call. Once a medicine has left the pharmacy, we can't take it back or reuse it, so please don't send it back. If you no longer need it, take it to any pharmacy to be disposed of safely.

Not an emergency service

Vivia isn't for emergencies. If you're seriously unwell, call 999. For urgent medical advice when we're closed, contact NHS 111.

Our website

The information on vivia.health is general and doesn't replace your consultation. Please don't misuse the website, for example by giving false details or trying to get into information that isn't yours. The website content and the Vivia name belong to us.

Our responsibility to you

We provide the service with reasonable care and skill, following NHS and GPhC standards. We're not responsible for delays caused by things outside our control, such as Royal Mail problems or severe weather. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

Your information

Our privacy notice explains how we use your personal and health information.

Complaints

If something goes wrong, tell us first at hello@vivia.health. Our complaints page explains how we handle complaints and how you can take a complaint to the NHS or the Parliamentary and Health Service Ombudsman.

Changes to these terms

We may update these terms. The version on this page when you use the service is the one that applies.

The law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.